As a policy, We do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

However, we have a simple exchange policy under which you can exchange a product received in a damaged or defective condition only.

Jaipur Bandhej has a 48 hours exchange policy which means that you can request an exchange within 48 hours of receiving the product by you.
You can request an exchange via email at [email protected] or over phone at our customer care number+91 8105841348.

It’s important that the product is sent back in its original condition, original packaging, original manufacturer tags,
including the box/ manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
(including any free or complimentary items).

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

  • Request for return is made after 48 hours of receiving the product
  • Parcel opening video is compulsory, otherwise no exchange request will be entertained.
  • Product is used or is not in its original condition. The product should not be washed or ironed.
  • Products are returned without its original packaging, freebies or accessories.
  • Product was damaged after use/opening.
  • Missing manufacturer tag.
  • All the CUSTOMIZED products will not be exchanged or return.
  • Order Once Placed would not be cancelled.

Note: Replacement is subject to availability of stock. In case a replacement cannot be made by us, we will initiate a full refund.